{"id":13,"date":"2023-11-17T06:53:25","date_gmt":"2023-11-17T06:53:25","guid":{"rendered":"https:\/\/www.radiustheme.com\/demo\/wordpress\/themes\/zilly\/?page_id=13"},"modified":"2023-11-17T06:53:25","modified_gmt":"2023-11-17T06:53:25","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/www.biogatrana.com\/en\/refund_returns-2\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"13\" class=\"elementor elementor-13\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e47187 e-flex e-con-boxed e-con e-parent\" data-id=\"2e47187\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0823f1c e-con-full e-flex e-con e-child\" data-id=\"0823f1c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df1f3c6 elementor-invisible elementor-widget elementor-widget-rt-title-with-text\" data-id=\"df1f3c6\" data-element_type=\"widget\" data-widget_type=\"rt-title-with-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"rt-title-text has-animation\">\n\t\t\t\t<h2 class=\"entry-title hide fadeInUp\" data-wow-delay=\"0.4s\" data-wow-duration=\"1.2s\">Overview:<\/h2>\t\t\n\t\t\n\t<div class=\"entry-content hide fadeInUp\" data-wow-delay=\"0.6s\" data-wow-duration=\"1.2s\"><p>Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Additional non-returnable items:<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:list --><\/p>\n<ul>\n<li>Gift cards<\/li>\n<li>Downloadable software products<\/li>\n<li>Some health and personal care items<\/li>\n<\/ul>\n<p><!-- \/wp:list --><!-- wp:paragraph --><\/p>\n<p>To complete your return, we require a receipt or proof of purchase.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Please do not send your purchase back to the manufacturer.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>There are certain situations where only partial refunds are granted:<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:list --><\/p>\n<ul>\n<li>Book with obvious signs of use<\/li>\n<li>CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\n<li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\n<li>Any item that is returned more than 30 days after delivery<\/li>\n<\/ul><\/div>\n\n\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d8d7f1 elementor-invisible elementor-widget elementor-widget-rt-title-with-text\" data-id=\"0d8d7f1\" data-element_type=\"widget\" data-widget_type=\"rt-title-with-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"rt-title-text has-animation\">\n\t\t\t\t<h2 class=\"entry-title hide fadeInUp\" data-wow-delay=\"0.4s\" data-wow-duration=\"1.2s\">Refunds:<\/h2>\t\t\n\t\t\n\t<div class=\"entry-content hide fadeInUp\" data-wow-delay=\"0.6s\" data-wow-duration=\"1.2s\"><p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p><b>Late or missing refunds<\/b><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p><b>Sale items<\/b><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p><\/div>\n\n\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df6fc5f elementor-invisible elementor-widget elementor-widget-rt-title-with-text\" data-id=\"df6fc5f\" data-element_type=\"widget\" data-widget_type=\"rt-title-with-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"rt-title-text has-animation\">\n\t\t\t\t<h2 class=\"entry-title hide fadeInUp\" data-wow-delay=\"0.4s\" data-wow-duration=\"1.2s\">Exchanges:<\/h2>\t\t\n\t\t\n\t<div class=\"entry-content hide fadeInUp\" data-wow-delay=\"0.6s\" data-wow-duration=\"1.2s\"><p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p><\/div>\n\n\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8f5c2d elementor-invisible elementor-widget elementor-widget-rt-title-with-text\" data-id=\"c8f5c2d\" data-element_type=\"widget\" data-widget_type=\"rt-title-with-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"rt-title-text has-animation\">\n\t\t\t\t<h2 class=\"entry-title hide fadeInUp\" data-wow-delay=\"0.4s\" data-wow-duration=\"1.2s\">Gifts:<\/h2>\t\t\n\t\t\n\t<div class=\"entry-content hide fadeInUp\" data-wow-delay=\"0.6s\" data-wow-duration=\"1.2s\"><p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p><\/div>\n\n\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-536cf2f elementor-invisible elementor-widget elementor-widget-rt-title-with-text\" data-id=\"536cf2f\" data-element_type=\"widget\" data-widget_type=\"rt-title-with-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"rt-title-text has-animation\">\n\t\t\t\t<h2 class=\"entry-title hide fadeInUp\" data-wow-delay=\"0.4s\" data-wow-duration=\"1.2s\">Shipping Returns:<\/h2>\t\t\n\t\t\n\t<div class=\"entry-content hide fadeInUp\" data-wow-delay=\"0.6s\" data-wow-duration=\"1.2s\"><p>To return your product, you should mail your product to: {physical address}.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p><\/div>\n\n\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a38b34 elementor-invisible elementor-widget elementor-widget-rt-title-with-text\" data-id=\"7a38b34\" data-element_type=\"widget\" data-widget_type=\"rt-title-with-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"rt-title-text has-animation\">\n\t\t\t\t<h2 class=\"entry-title hide fadeInUp\" data-wow-delay=\"0.4s\" data-wow-duration=\"1.2s\">Need help?<\/h2>\t\t\n\t\t\n\t<div class=\"entry-content hide fadeInUp\" data-wow-delay=\"0.6s\" data-wow-duration=\"1.2s\"><p>Contact us at {email} for questions related to refunds and returns.<\/p><\/div>\n\n\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-866aa20 e-con-full zilly-sticky-column e-flex e-con e-child\" data-id=\"866aa20\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5f697cc e-flex e-con-boxed e-con e-child\" data-id=\"5f697cc\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aca06ee elementor-invisible elementor-widget elementor-widget-rt-title-with-text\" data-id=\"aca06ee\" data-element_type=\"widget\" data-widget_type=\"rt-title-with-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"rt-title-text has-animation\">\n\t\t\t\t<h2 class=\"entry-title hide fadeInUp\" data-wow-delay=\"0.4s\" data-wow-duration=\"1.2s\">Have Any More Questions?<\/h2>\t\t\n\t\t\n\t<div class=\"entry-content hide fadeInUp\" data-wow-delay=\"0.6s\" data-wow-duration=\"1.2s\"><p>If you have any questions or concerns about our shipping policy, please don\u2019t hesitate to contact our customer service team.<\/p><\/div>\n\n\t\t<ul class=\"feature-list hide fadeInUp\" data-wow-delay=\"0.8s\" data-wow-duration=\"1.2s\">\n\t  \t\t<li>\n\t\t  \t\t  \t\t\t\t\t\t  <i style=\"color: #ffffff\"  class=\"fas fa-check\"><\/i> We are always happy to help!\t\t<\/li>\n\t  \t<\/ul>\t\n\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5ddb00 elementor-invisible elementor-widget elementor-widget-rt-button\" data-id=\"f5ddb00\" data-element_type=\"widget\" data-widget_type=\"rt-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"rt-button hide fadeInUp\" data-wow-delay=\"0.2s\" data-wow-duration=\"1.2s\">\n\t\t\t<a class=\"button-link button-style-3\" href=\"https:\/\/www.radiustheme.com\/demo\/wordpress\/themes\/zilly\/contact\/\">\n                        <span class=\"button-text button-text-right\">Contact Us<\/span>\n                                            <\/a>\n\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n    <div class=\"xs_social_share_widget xs_share_url after_content \t\tmain_content  wslu-style-1 wslu-share-box-shaped wslu-fill-colored wslu-none wslu-share-horizontal wslu-theme-font-no wslu-main_content\">\n\n\t\t\n        <ul>\n\t\t\t        <\/ul>\n    <\/div>","protected":false},"excerpt":{"rendered":"<p>Overview: Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.biogatrana.com\/en\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.biogatrana.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.biogatrana.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.biogatrana.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.biogatrana.com\/en\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":0,"href":"https:\/\/www.biogatrana.com\/en\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.biogatrana.com\/en\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}